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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carl Gladson

Carl Gladson

October 7, 2025

5  out of  5
rating by Carl Gladson
"Very accommodating to work with"
We responded:
"We are delighted to know you had a great experience with our team. Thank you for the 5-star review we are happy to help!!!"
Profile photo of John Heilig

John Heilig

October 6, 2025

5  out of  5
rating by John Heilig
"Always helpful always answers the phone always informed about what's going on filing a claim is easy"
We responded:
"Thanks a lot John for the review and for the 5-star rating! It's a pleasure taking care of your insurance needs and we appreciate it! "
Profile photo of Cindy McGinnis

Cindy McGinnis

October 2, 2025

5  out of  5
rating by Cindy McGinnis
"Allison was just absolutely amazing to deal with!!"
We responded:
"You are right Allison is awesome!!! Thanks for the 5-star rating and your business."
Profile photo of Tobi Fitzgibbons

Tobi Fitzgibbons

September 29, 2025

5  out of  5
rating by Tobi Fitzgibbons
"Great people to work with"
We responded:
"Hi Tobi, thanks for giving us your positive feedback! My team and I appreciate your business and also taking the time to give us a 5-star review."
Profile photo of Bethsheba Johnson

Bethsheba Johnson

September 26, 2025

5  out of  5
rating by Bethsheba Johnson
"Great insurance! Affordable prices with excellent coverage and amazing customer service!!!"
We responded:
"Thank you for your very kind words! We work hard to serve our customers the best that we can and we appreciate your feedback!"
Profile photo of Bill Jost

Bill Jost

September 17, 2025

5  out of  5
rating by Bill Jost
"Highest quality professionalism and product. Been with State farm for 44 years many different branch offices through a couple different states but always State farm. I like the company the product and the people very much highly recommend"
We responded:
"Bill, It's great to get awesome feedback like yours!! We appreciate you giving us the chance to help with your auto and homeowners insurance. And, we appreciate your 5-star review!! "
Profile photo of Michelle Ehrlich

Michelle Ehrlich

September 17, 2025

5  out of  5
rating by Michelle Ehrlich
"Calling to get my insurance quote and setting everything up was very easy. Staff are very friendly and helpful"
Profile photo of John Spytek

John Spytek

September 16, 2025

5  out of  5
rating by John Spytek
"Went in and got help. She worked with me until we got it right. Thanks5 stars"
We responded:
"Hi John and thanks for taking the time to give us a 5-star review! We sincerely appreciate you and we appreciate your business. We look forward to continuing to support your insurance and financial service needs!! "
Profile photo of Jennifer Woodside

Jennifer Woodside

August 29, 2025

5  out of  5
rating by Jennifer Woodside
"Stacey is the one to work with. So kind and compassionate!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Profile photo of Karin Kendrick

Karin Kendrick

August 15, 2025

5  out of  5
rating by Karin Kendrick
"We are greeted as soon as we walk in the door. Each and every agent is thoughtful and incredibly thorough. Stacey even reached out when our policy cost went down."
We responded:
"Hi Karen and thank you for your review and for your very kind words!! Stacy and I both really appreciate it - she goes above and beyond! "
Profile photo of Jeffrey Himmelmann

Jeffrey Himmelmann

August 14, 2025

5  out of  5
rating by Jeffrey Himmelmann
"Stacy is the person who helped me with getting a better auto and home insurance rate. She was so kind and patient with my questions and explaining the coverages. I haven't dealt with anyone as nice as Stacey. Thank you Stacey. If you are looking to save on insurance State Farm -Chuck Pittman is definitely worth calling."
We responded:
"Welcome to our agency Jeff and thanks so much for giving us 5 stars! We value your business and look forward to serving your insurance and financial needs for a long time to come!! Chuck "
Profile photo of Douglas Poynor

Douglas Poynor

July 23, 2025

5  out of  5
rating by Douglas Poynor
"I had a good interest when I was there. I was made comfortable. I was offered water. I enjoy the staff service that was given"
We responded:
"Hi Doug and thank you very much for your review. It means a lot to all of us. We really appreciate your business and look forward to continuing to serve your Insurance and Financial needs! Thanks again. "
Profile photo of Matt Friz

Matt Friz

July 18, 2025

5  out of  5
rating by Matt Friz
"I can’t thank this office enough for helping me out. Kristen was outstanding helping me with everything. I’m very happy to have them as my agent now. I would give them even more than 5 stars if I could."
We responded:
"Thank you so very much Matt for your kind words and for the 5-star rating. I am glad Kristin could help you out and I look forward to our team taking care of your insurance and financial service needs in the future! "
Profile photo of Alan Wattles

Alan Wattles

July 7, 2025

5  out of  5
rating by Alan Wattles
"Travis was very helpful and got my need taken care of promptly."
We responded:
"Hi Alan, We appreciate the time you took to write your review - and Travis especially appreciates it! We also appreciate the kind words as well as your business!! Thanks again and let us know if you need anything at all. Chuck "
Profile photo of Kathleen Jakobsen

Kathleen Jakobsen

June 20, 2025

5  out of  5
rating by Kathleen Jakobsen
"Always pleasant to talk with no matter who answers the phone. Very helpful and quick!"
We responded:
"Thank you, Kathleen. It is our pleasure to have the opportunity to take care of your insurance and financial service needs! We are here to help anytime you need us!!"
Profile photo of Katha Cranage

Katha Cranage

June 13, 2025

5  out of  5
rating by Katha Cranage
"Local, friendly insurance agency!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Profile photo of Michael Lindeman

Michael Lindeman

June 13, 2025

5  out of  5
rating by Michael Lindeman
"Chuck's office is so great about making things so easy for my wife and I to manage all of our policies. Stacy and Travis are a joy to talk with and we will continue to use State Farm and this office for a long time. Thank you guys!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Profile photo of Janet Kruz

Janet Kruz

June 11, 2025

4  out of  5
rating by Janet Kruz
"Well the premiums just keep going up up up so I am going shopping"
We responded:
"Hi Janet, we would love the chance to reach out and review your account with you and will call you. We have appreciated you trusting us with your insurance needs for all of these years. Thanks for your feedback and we will call you ! "
Profile photo of John Allen

John Allen

June 5, 2025

5  out of  5
rating by John Allen
"Always friendly and do a great job assisting me"
We responded:
"It's always our pleasure to see you walk into the office! Thank you for the great review and for your business!! We really appreciate it. "
Profile photo of Kevin Grace

Kevin Grace

June 5, 2025

3  out of  5
rating by Kevin Grace
"Provide plastic car insurance cards pleaae"
We responded:
"Hi Kevin, We would be very happy to laminate your cards for you. Unfortunately, the company only provides the paper cards now. Stop by or call and we will take care of it for you! Chuck "
Profile photo of Patti Pursell

Patti Pursell

May 23, 2025

5  out of  5
rating by Patti Pursell
"I called around one day getting new quotes and Patrick answered and was so kind and professional. I eventually switched to Chuck Pittman’s State Farm office in Waterloo because Patrick was so efficient and knowledgeable, plus I got a good rate! Thanks Patrick!"
We responded:
"Hi Patti, thank you so much for the incredibly kind review! Pat works hard to take care of our customers - both those who are brand new and those that are long term. Thanks also for your insurance business and don't ever hesitate to let us know how we can help. Chuck Pittman - your Waterloo State Farm agent. "
Profile photo of Craig Newport

Craig Newport

May 20, 2025

5  out of  5
rating by Craig Newport
"Very proactive office! Everyone we’ve dealt with has been friendly and efficient."
We responded:
"Thank you Craig!! And thank you for giving us the chance to help with your Insurance and Financial Service needs. It is our pleasure to have you as a part of the Pittman Agency insurance family. "
Profile photo of Janine Brown

Janine Brown

May 15, 2025

5  out of  5
rating by Janine Brown
"The representative was very friendly and knowledgeable. I recieved immediate claim service and repair recommendations!"
We responded:
"Hi Janine! it is awesome to hear for you. And even better that it was due to a great review like yours!! Thank you for the many years that you have been with us. We sincerely appreciate your business. "
Profile photo of Sam Houston

Sam Houston

May 2, 2025

5  out of  5
rating by Sam Houston
"Was very good. I couldn't be happier with my Rep Kristen Elbert she was very helpful and very pleasant and went the extra mile in helping me.i will send my family and friends her way for sure."
We responded:
"It's always makes my day to get fantastic reviews like yours that acknowledge one of our team members. Kristin always strives hard to take excellent care of our customers. And thank you for your business! "
Profile photo of Jack Johnson

Jack Johnson

April 16, 2025

5  out of  5
rating by Jack Johnson
"Great service nice location!"
We responded:
"Jack, We are grateful for your kind words and for the 5-star review! We sincerely appreciate your business and look forward to continuing to serve your insurance and financial service needs in the future!! Chuck Pittman, your State Farm Agent in Waterloo, IL."