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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jack Johnson

April 16, 2025

5  out of  5
rating by Jack Johnson
"Great service nice location!"
We responded:
"Jack, We are grateful for your kind words and for the 5-star review! We sincerely appreciate your business and look forward to continuing to serve your insurance and financial service needs in the future!! Chuck Pittman, your State Farm Agent in Waterloo, IL."
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Michael Meinkoth

April 10, 2025

5  out of  5
rating by Michael Meinkoth
"Very helpful and quick to respond."
We responded:
"Hi Mike and thanks for giving us your very positive feedback! We appreciate both your insurance business and also you taking the time to give us a 5-star review. "
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Mike Busch

April 9, 2025

5  out of  5
rating by Mike Busch
"Chuck and his staff are extremely helpful, friendly and courteous. They answered all my questions and was very helpful in fulfilling our needs."
We responded:
"Our team is very happy to do all that we can to help take care of your insurance and financial service needs. And, we look forward to serving you for a long time to come!! Chuck "
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Frances Y

March 21, 2025

5  out of  5
rating by Frances Y
"We’ve been with Chuck Pittman’s State Farm for 22+ years. Always been a great agent and a great company. Never a bad experience!"
We responded:
"Thank you so very much for your very kind words and the 5-star review! It's been great to have you as a customer all of these years and we look forward to many more. Thank you for your business!!"
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Margaret Laatsch

March 20, 2025

5  out of  5
rating by Margaret Laatsch
"My accounts we're transferred over to Mr Pittman's office when my insurance man retired. I am very happy with the new service we sat down did a full policy review I had 10 policies and each one of them had adjustment in a good way so I think Mr Pittman for his professional and he was very courteous about looking through all the details of my account and has really updated my policies with State Farm so I enjoyed my visit and I look forward to working with him in the future. The entire staff at Mr Pittman's office is very professional and super friendly so I really enjoyed working with all of them today"
We responded:
"It was great to meet with you Margaret! I really enjoyed getting to know you and your kind words are humbling. Our commitment to you is to always provide the best customer service possible. Thanks again and don't hesitate to call us if there is ever anything me or our team can help with! Welcome to our Agency! "
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Celeste Breitwiser

February 28, 2025

5  out of  5
rating by Celeste Breitwiser
"Needed a certificate of insurance for an event. Talked to Travis and he had it taken care of and emailed to me within a short period of time. Nothing better than great customer service!"
We responded:
"Hi Celeste! We appreciate your business, and we appreciate you! Thanks for taking the time to send us your 5-star review and the great comments. It means a lot!! "
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Penny Jennings

February 28, 2025

5  out of  5
rating by Penny Jennings
"Staff always friendly and helpful."
We responded:
"Penny, I want to thank you for the great review and also for the many years that you have given us a chance to serve your insurance and financial service needs! Thanks once again and let us know how we can help in the future. "
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drew kirchoff

February 25, 2025

5  out of  5
rating by drew kirchoff
"I called the office to have them explain a few emails regarding my policy. Travis took care of it immediately rather than passing it on. Problem solved"
We responded:
"Hi Drew. Glad that Travis could get your questions taken care of so quickly. And also glad that you took time out of your day to give us a review! Thank you so very much and thank you for your business! "
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Paul Pecha

February 19, 2025

5  out of  5
rating by Paul Pecha
"Chuck Pittman State Farm is the most responsive insurance company I have ever worked with. Furthermore, they invite us to their office to discuss and optimize our coverage. They are fair and friendly, and I have brought family members to them for their insurance needs."
We responded:
"Hi Paul, thank you for your very kind words and for your business!! We also appreciate the referrals that you have given us. That is the best 'review' of all! "
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Steve Bieber

February 12, 2025

5  out of  5
rating by Steve Bieber
"Very knowledgeable and personal. You can tell they have your best interest at heart. Highly recommend."
We responded:
"Welcome to our office! And thanks for the review and awesome rating as well. It was our pleasure to take care of your insurance and financial service needs and we look forward to doing that for a long time to come! "
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Brian Wayne

February 11, 2025

5  out of  5
rating by Brian Wayne
"Great people who serve the public great insurance great people"
We responded:
"Thanks Brian! We really appreciate your kind words and the 5-star review!! Chuck "
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Pat Reinhold

February 5, 2025

5  out of  5
rating by Pat Reinhold
"Stacey was very professional. We were able to save on our auto insurance and all was taken care of with a couple phone calls. Enjoyed talking with Stacey. She answered all my questions. Looking forward to coverage with State Farm."
We responded:
"Welcome to our Agency, Pat!! I'm glad that Stacey was able to help you so well. Let us know what we can do for you in the future and thanks for taking the time to give us a 5-star rating and an awesome review! Chuck "
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Roger Strong

January 29, 2025

5  out of  5
rating by Roger Strong
"It’s been a pleasure working with every one on the staff, simple and easy"
We responded:
"Thanks for the 5 stars and for the kind words!! It means a lot! "
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Susan Starbuck

January 25, 2025

5  out of  5
rating by Susan Starbuck
"Met with Gail to review our home owner’s policy. She’s very knowledgeable and helpful. We made a few tweaks to our coverage. We appreciate State Farm looking out for us."
We responded:
"Thanks so very much for acknowledging Gail and for the 5-star review!! It's been our pleasure to take care of your insurance and financial service needs over all of these and we hope you will let us know if there is anything at all that we can help with. Chuck "
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Carolyn Schell

January 15, 2025

5  out of  5
rating by Carolyn Schell
"Very positive"
We responded:
"Thanks Carolyn for taking a moment to leave a review for us and a 5-star rating!! We try very hard to always take good care of our customers and we appreciate your feedback. "
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Lisa Ramsdell

January 8, 2025

5  out of  5
rating by Lisa Ramsdell
"Called to make my payment, literally to 2 seconds. Quick and very friendly! So glad we made the switch to state farm. I am very pleased!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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James A. Smith

December 13, 2024

5  out of  5
rating by James A. Smith
"After 29 years with our previous insurance company, we had to draw a line & look for something cheaper. State Farm had given my sons a good deal on their car insurance recently, so we started asking some questions. The monthly cost, when it was all said & done, ended up being less than half with the same or better coverage. Pat Wright from Chuck Pittman’s office in Waterloo, IL answered all our questions & secured every deal he could to get our business. Although we have a little further to go before the deal is done, the transition up to this point from our old insurance to State Farm has been very smooth. We ended up bundling both home & auto & we’re looking forward to the future while saving just a little more in the present. Thanks, State Farm, it seems we’re in good hands (smile)."
We responded:
"Jim - thanks for the confidence you have shown in us to give us the chance to help with your insurance needs after 29 years with another company!! Pat enjoyed working with you and we all welcome you to our Agency. Chuck "
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Ron Whitlock

December 10, 2024

5  out of  5
rating by Ron Whitlock
"The gentleman who took care of me, was focused only on me and not on any of his other duties. I could not have had better service."
We responded:
"Hi Ron. We’re thankful for your feedback! It’s our pleasure to help you with your insurance needs. If there is anything else we can do to help, please let us know! Have a Merry Christmas! Chuck "
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Garrett Smith

October 31, 2024

5  out of  5
rating by Garrett Smith
"I have recieved amazing service from the whole chuck pittman team but specifically Pat. He has helped me for the last roughly 6 months of car insurance shopping and then some unexpected house insurance shopping. He has offered me great rates, kept me well informed, explained everything to a new buyer in a way I could understand, and kept in touch with me as I made my decisions over long periods of time. He also worked to get me some great discounts!"
We responded:
"Thank you so very much Garrett and welcome to our Agency! I am glad to hear that you have had a great experience. Pat works hard to take care of our customers and it is good to see him recognized. Thanks again for the great review and thank you for our business!! "
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James Gallagher

October 22, 2024

5  out of  5
rating by James Gallagher
"I am very fortunate to have Chuck Pittman and staff as my insurance company. They truly care and create a personal experience for their clients. I have recommended them to my friends and family and for good reason. If you are reading this review you are probably seeking change - I advise you to give them a call and see for yourself, you won’t be disappointed. -James Gallagher"
We responded:
"Thank you so very much James! It has been great working with you we sincerely appreciate your business. It's awesome to get such kind feedback as yours and we also appreciate the referrals. Thanks again!!"
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Janette Sturma

October 3, 2024

5  out of  5
rating by Janette Sturma
"The staff of Chuck Pittman's State Farm Office are knowledgeable and trained to help with all my insurance needs. Chuck himself took over an hour of his time to make sure everything I owned was covered fully in case the unthinkable happens. Whenever I call, they answer my questions fully making sure I understand. The office is centrally located and east to find. They worked with the cost to make it affordable. I really recommend them to be your home town insurance company."
We responded:
"Janette, Thank you so very much for your awesome words and for the 5-star review!!! We really appreciate the trust and the business that you have given us! Thanks once again and we look forward to serving your insurance needs in the future! "
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Carmen Austin

October 2, 2024

5  out of  5
rating by Carmen Austin
"I appreciate them working with us to provide us with competitive rates that fit our financial needs. They were very helpful in making sure we had he right amount of coverage for both auto and our home."
We responded:
"Thank you Carmen for your feedback! Your great words and the 5-star rating mean a lot to us. We look forward to taking care of your insurance needs for a long time to come! "
Profile photo of Andrea Irovic

Andrea Irovic

October 2, 2024

5  out of  5
rating by Andrea Irovic
"I have had a recent claim with the office on our roof. Travis and Gail are a pleasure to work with. Any question I have had they have gotten back to me immediately. I also added some renters insurance for my college sons and Travis took care of the address changes and had the updates done within a day. It is great to have a local agent with staff who care about their clients. Thanks again! Andrea"
We responded:
"Andrea, we are so glad that we could help with your claim. Gail and Travis both appreciate your feedback - when it comes to taking care of our customers, they give it their all!! Thanks again!! "
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Rebecca K

September 23, 2024

5  out of  5
rating by Rebecca K
"They were very helpful and explained things in detail. They promptly returned my calls and had great follow through. Very pleased with the attention they paid me and the patience they had for all of my questions. I highly recommend this office!"
We responded:
"It's so awesome to get great feedback like yours!! Our team works very hard to meet high standards of customer service and your review lets us know we are hitting the mark. Thanks again!!! Chuck Pittman, your local Waterloo State Farm Agent. "
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Benita Dabbs

September 18, 2024

5  out of  5
rating by Benita Dabbs
"I have been with Chuck Pittman for some time having my Life Insurance and Auto with him. Although I had to drop my Auto I have continued with my life insurance. Whenever I have a question I am always contacted with the utmost respect. Benita J Dabbs"
We responded:
"Thank you so much Benita for your very kind words and for the 5-stars you gave us. It's been great working with you over all these years! "