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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Margaret Laatsch

September 21, 2026

5  out of  5
rating by Margaret Laatsch
"My accounts we're transferred over to Mr Pittman's office when my insurance man retired. I am very happy with the new service we sat down did a full policy review I had 10 policies and each one of them had adjustment in a good way so I think Mr Pittman for his professional and he was very courteous about looking through all the details of my account and has really updated my policies with State Farm so I enjoyed my visit and I look forward to working with him in the future. The entire staff at Mr Pittman's office is very professional and super friendly so I really enjoyed working with all of them today"
We responded:
"It was great to meet with you Margaret! I really enjoyed getting to know you and your kind words are humbling. Our commitment to you is to always provide the best customer service possible. Thanks again and don't hesitate to call us if there is ever anything me or our team can help with! Welcome to our Agency! "
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Derrick perry

September 3, 2026

5  out of  5
rating by Derrick perry
"Excellent customer service and premium. Couldn't ask for more. I saved 75 dollars a month changing to state Farm"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear you had an excellent experience with our customer service and coverage. Helping our customers save money while getting the protection they need is always our goal. We truly appreciate your support and thank you for choosing Chuck Pittman State Farm!"
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Sue Shipp

August 28, 2026

5  out of  5
rating by Sue Shipp
"Chuck Pittman/State Farm insurance is exceptional! Anytime I call with a question the person is very knowledgeable about their product/prices and customer service is exceptional!"
We responded:
"Thank you for the 5-star review! We’re so glad to hear you’ve had an exceptional experience with our office. It means a lot that our team has been knowledgeable and responsive whenever you call. We truly appreciate your feedback, and we’re always here to help."
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Sharon Harper

August 27, 2026

5  out of  5
rating by Sharon Harper
"I'm having a very good experience with State Farm so far it's been the best insurance company that I've been with and I appreciate them very much"
We responded:
"Thank you so much for your kind review! We’re thrilled to hear you’ve had such a great experience with Chuck State Farm. Your trust means a lot please don’t hesitate to reach out anytime you need help with your insurance needs."
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Duke Rivers

August 26, 2026

5  out of  5
rating by Duke Rivers
"Recently bought a new car so had to switch insurance over. Everything handled very well and professionally."
We responded:
"Thank you so much for your feedback! We’re glad everything was handled smoothly and professionally for your new car. If you have any questions or need anything else with your coverage, we’re here to help."
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Robert C. Hursey, Jr

August 26, 2026

5  out of  5
rating by Robert C. Hursey, Jr
"So Far I Have Not Had Any Problems Here With My State Farm Insurance Agent. Or State Farm Insurance It's Self. Everything Else Has Been Going Very Well."
We responded:
"Robert,
Thank you for trusting us with your insurance needs. We are pleased to welcome you to our agency. If you have any questions, please do not hesitate to contact us. We are here to assist you with all your insurance needs."
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Gwen

August 12, 2026

5  out of  5
rating by Gwen
"They are available to answer your questions and concerns as well as try to help you however they can."
We responded:
"Thank you for your kind words! We’re always happy to answer your questions, address your concerns, and assist you in any way we can. We truly appreciate your trust in our agency."
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Mike Wallace

July 28, 2026

5  out of  5
rating by Mike Wallace
"Absolutely professional and courteous and very knowledgeable in whatever I needed from auto insurance to life insurance, very outstanding customer service. I would recommend them to anyone who wants very personal and professional service"
We responded:
"Thank you so much for your kind words and recommendations! We truly appreciate you taking the time to share your experience. It means a lot to hear that you had such a positive experience with our team and that we were able to assist you with both auto and life insurance needs. We are truly grateful for your trust and look forward to continuing to serve you!"
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Bekkie brinkmann

July 6, 2026

5  out of  5
rating by Bekkie brinkmann
"Chuck Pittmans office is the best insurance office I’ve ever dealt with. Very friendly and helpful with everything you need."
We responded:
"Thank you for taking the time to share such thoughtful feedback. We’re delighted our team made the process smooth and enjoyable for you. Your words truly motivate us to keep delivering our best!"
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Chuck Badger

July 2, 2026

5  out of  5
rating by Chuck Badger
"Friendly staff, always willing to help. Chuck has had my business for the last 15 years, and I plan on it for much longer."
We responded:
""Thank you so much for your continued trust and loyalty over the years! It means the world to us to have customers like you who have been part of our office for so long. We’re thrilled to know we’ve consistently met your expectations, and we look forward to serving you for many more years to come."
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Jeffrey Himmelmann

June 25, 2026

5  out of  5
rating by Jeffrey Himmelmann
"Stacy is the person who helped me with getting a better auto and home insurance rate. She was so kind and patient with my questions and explaining the coverages. I haven't dealt with anyone as nice as Stacey. Thank you Stacey. If you are looking to save on insurance State Farm -Chuck Pittman is definitely worth calling."
We responded:
"Welcome to our agency Jeff and thanks so much for giving us 5 stars! We value your business and look forward to serving your insurance and financial needs for a long time to come!! Chuck "
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HBandNiki Le

June 11, 2026

5  out of  5
rating by HBandNiki Le
"Chuck Pittman and his staff are friendly, helpful, and willing to go the extra mile to make sure you understand your coverage."
We responded:
"Thank you for the kind words and a 5-star review! We greatly appreciate your business, and our staff is here to help you with all your insurance needs. "
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John Steingruby

May 21, 2026

5  out of  5
rating by John Steingruby
"Chuck and his team are great to work with over quite a few years, which is why State Farm is the exclusive insurance company for my automobiles, home, farm and rental properties."
We responded:
"Thank you John for your kind words! We're thrilled to have you as a customer. Our customer's satisfaction is our top priority, and feedback like yours motivated us to keep improving. Thanks again for doing business with us for all your insurance needs. "
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Caye Andrews

April 20, 2026

5  out of  5
rating by Caye Andrews
"Always friendly and helpful. I feel like they really care and want to help. Would definitely recommend them to anyone looking for insurance."
We responded:
"Your 5 star review and your comments are awesome! Thanks for the recommendation - we do truly appreciate it!! Chuck - your State Farm agent in Waterloo, IL"
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Erin Johnson

April 14, 2026

5  out of  5
rating by Erin Johnson
"State Farm is great! Emilee is awesome and will help you find the right policies ❤️"
We responded:
"Thank you for mentioning our respectful staff, Emilee. She was thankful and so happy to hear your feedback. We’re glad she made your experience valuable."
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Hannah Wright

April 8, 2026

5  out of  5
rating by Hannah Wright
"We've been with State Farm for a long time. Chuck and the team have been very helpful. We recently went over our insurance plans and now we hope we never have to use them! But if we did, we're covered. We have everything bundled at a reasonable price for great coverage."
We responded:
"Thank you for staying with us over the years. We’re glad you had such a great experience, and we are honored, and we look forward to helping you again."
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Sue Kennedy

April 3, 2026

5  out of  5
rating by Sue Kennedy
"If I call with a question or drop into the office, there is always someone knowledgeable there to assist me. If I question a bill, my concerns are always addressed. Always pleasant."
We responded:
"Glad we could help, Sue. The team tries very hard to stay as responsive as we possibly can. And, thanks so much for the review! "
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Darrel Headrick

March 31, 2026

5  out of  5
rating by Darrel Headrick
"Very professional and friendly and helpful"
We responded:
"Thank you for the feedback our team strives to be helpful to our customers with all their insurance needs. Please get us a call if you have any questions!"
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Danny Songer Jr.

March 25, 2026

5  out of  5
rating by Danny Songer Jr.
"Chucks office and coverage is great. Ive had them for years and never had issues. Great communication and great staff."
We responded:
"Hi Danny! Thanks for the five star review! And thanks also for the kind words. We have enjoyed serving your insurance needs throughout the years and we really appreciate your business!!"
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Donald Appleton

March 19, 2026

5  out of  5
rating by Donald Appleton
"Very professional service , love the young lady she was really nice ."
We responded:
"We are glad that Emily was able to serve your insurance needs. She is very knowledgeable and thoughtful with all customers. Thank you for the kind words, for the review and for your business!"
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Walter Davis

March 19, 2026

5  out of  5
rating by Walter Davis
"Great people to deal with! Very accommodating."
We responded:
"Thank you for the 5-star review and the feedback. Our team is here to help you with your insurance needs. Let us know if you have any questions. "
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Carl Gladson

March 11, 2026

5  out of  5
rating by Carl Gladson
"Very accommodating to work with. After being told by more than one of my local insurance companies the sharp rise in cost was industry wide and there was nothing they could do even tho I hadn’t any claims. Thats when I spent a little time on the internet and was very happy to find Chuck’s team"
We responded:
"Thank you for the feedback. Our team strives to provide excellent and knowledgeable service to our customers. We look forward to doing business with you for your auto insurance needs. "
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Alieliza2007 zaber

March 4, 2026

5  out of  5
rating by Alieliza2007 zaber
"We switched to Chuck last year after our former insurance provider doubled our rates. Chuck insured our home and vehicles. Patrick was upfront regarding the premiums and worked to negotiate the best deal. When State Farm raised homeowner rates, Patrick contacted us and let us know, no surprises. Thanks Chuck and Patrick!"
We responded:
"Thank you for the feedback, Patrick and our team strive to be upfront with all of our customers to create insurance policies for each individual needs. As well as informing customers of changes that are happening. We look forward to helping you with all your insurance needs. "
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Janine Brown

February 27, 2026

5  out of  5
rating by Janine Brown
"Patrick the representative was very friendly and knowledgeable. He patiently asked exactly what we wanted on our policies and gave us several options. My husband and I are thrilled with the savings on bundling our vehicles and home insurance!"
We responded:
"Hi Janine! it is awesome to hear for you. And even better that it was due to a great review like yours!! Thank you for the many years that you have been with us. We sincerely appreciate your business. "
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Patti Pursell

February 12, 2026

5  out of  5
rating by Patti Pursell
"I called around one day getting new quotes and Patrick answered and was so kind and professional. I eventually switched to Chuck Pittman’s State Farm office in Waterloo because Patrick was so efficient and knowledgeable, plus I got a good rate! Thanks Patrick!
2/12/26
I’m still with Chuck Pittman agency and Patrick just called me today to let me know that upon renewal in April, my rate has dropped again and I couldn’t be happier with State Farm!!"
We responded:
"Hi Patti, thank you so much for the incredibly kind review! Pat works hard to take care of our customers - both those who are brand new and those that are long term. Thanks also for your insurance business and don't ever hesitate to let us know how we can help. Chuck Pittman - your Waterloo State Farm agent. "